Star Team Agency BBB Business Review

Our story

STAR Team Agency is a family-owned business, A+ BBB accredited and as of January 2021, it is featured as an OpenCompany on Glassdoor. STAR Team Agency has provided several services including, marketing, sales, recruiting, consulting and training. STAR Team Agency started in 2017 and it was founded by Ph.D. and instructor Dr. Tricia Alampi, who is most commonly known as Dr. T. Dr. T started the company as a part-time consultancy offering startup coaching services to new and aspiring business owners. The business quickly expanded providing services from marketing, to recruitment and management. 

In 2019, STAR Team Agency landed an opportunity to work with a Fortune 500 insurance agency on a recruitment project. That same year, STAR secured a partnership to promote self-published authors and assisted in helping several authors reach the international and national bestseller’s list.

STAR Team Agency hosted the Windy City Job Fair in Chicago with over 1,800 attendees and was featured on iHeartRadio and V103 a Chicago Radio Station. In February 2020, STAR Team Agency was offered another opportunity to promote, market and book celebrity talent for NBA All-Star weekend in Chicago. STAR’s leaders, pitched and obtained a major Fortune 500 sponsor for a series of events hosted by and featuring several NBA legends. 

In March 2020, like many businesses, STAR Team Agency experienced a huge turning point as the world endured the devastating blow caused by the COVID-19 pandemic. This is when STAR began to leverage its experience to train others. During this time, the agency began providing pro-bono and low cost consultative solutions, to help small business owners impacted by store closures and rapid changes. 

The Client Service Business program was born. The Client Service Business initiative, also known as CSB initiative, was launched to help everyday people get work and opportunities; especially those in need of remote work. The goal was to provide a safe place for people to work during the peak of the virus.

The program became hugely successful and ended up being featured on the Los Angeles Tribune as an innovative program in September 2020. It was the success of the CSB program that inspired STAR Team Agency to shift its focus to helping people  impacted by COVID-19 and in need of work. 

The CSB program has now expanded into a 10-Hour CSR (Customer Service Representative) Readiness training program, offering guaranteed job placement and specializing in remote work. In addition to that, there’s also a 20-Hour CSB (Client Service Business) program, aimed at helping experienced CSRs start their own call centers. The agency’s training focuses on preparing others for the virtual work environment. STAR uses several forward-thinking and cutting-edge technologies, to train, manage and develop a virtual network of entrepreneurial-minded contractors. 

STAR’s program started with just 5 trainees and has grown to over 200 people enrolled in training. These trainees have secured jobs working with several well-known and established brands. “We are creating opportunities,” says Dr. T, “I wake up everyday excited to go to work because we’re making a difference in people’s lives. To me, that is all that matters.” 

Our mission is to continue serving the communities and educating people in order to prepare them for the future of work and business ownership. We plan to continue to expand our reach beyond the virtual workspace and continue providing opportunities that change lives. 

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