Illinois
Meeting Office:
3234 W. Diversey Ave.
2nd Floor, Chicago, IL 60647
New Mexico
Corporate Office:
150 Washington
Ave., Suite 201
Santa Fe, New Mexico 87501
Chicago: (312) 766-3292
Santa Fe: (505) 395-0999
Toll Free: (888) STAR-135
accredited Training, Job Placement and Business Coaching
Get paid to learn, Get a job or Start A Business
Explore our catalog of training for CSR and CSB training 2020-2021. STAR Team provides financial assistance to cover our training and also provide training stipends for those who qualify. Training stipends allow you to earn while you learn and find a new job! This is not only training but job placement with a 96% placement rate.
STAR is an "Open Company" on Glassdoor! We are recognized for our transparency, engagement and our dedication of going above and beyond to help our team be successful.
Customer Service Representative (CSR) 101 Training
Client qualification to job placement program for remote workers.
STAR Customer Service Representative’s Full Training is a total of 10 hours. We specialize in remote client service work. STAR offers readiness training, job placement and optional business startup coaching services. Additionally, we offer out CSRs ongoing support and management services. All of our trainings come with job placement services and we have a 96% job placement rate for those who complete our full training. Our clients are famous and well-known brands. Work with the best of the best, with training from a top-notch team!
CSR 101: Orientation and platform setup
1.5 Hours (Remote)
This orientation gives you an introduction of what to expect as you provide service answering inbound calls for large companies. You will have 1 hour of live instructions and 30 minutes of self-paced work to setup your servicing platform to begin client qualification and job placement.
CSR 103: Customer service readiness training
3.5 Hours (Prerequisite CSR 102)
This pre-certification training is designed to help CSRs develop the skills and knowledge of systems, processes, customer service skills and call flow. Things covered include:
- Introduction to the Servicing Platform
- Introductions to Contracts
- Introductions to Metrics and Performance
- Call Flow for Customer Service Success
- Customer Service Terms
CSR 102: Client qualification and skills assessment
5 Hours (Prerequisite CSR 101)
This very critical training is customed to the requirements of the client hiring CSRs. The training includes voice tests, virtual interviewing skills and simulated or mock call practice through various technologies.
CSB 101 (Elective): STarting your own client service business
4 hour (Prerequisite CSR 103 and contract minimum of 6 months)
This class
Financial aid Available
Need a job? Want to start a business? Our programs are now covered through the U.S. Department of Labor. For those who qualify. In addition, most of our programs offer an earn and learn opportunity. This mean you earn from learning a new skill plus you get job placement services. CSR 101-103 are often covered under our financial assistance programs. CSR 104 is covered for some who are eligible. To start the process you need to first apply to one of our partner company’s open position(s) and if welcomed, complete our enrollment process.
APPLY here
Why STAR?
Grow your knowledge and Get A job and join a strong network!
100% free of charge
With Financial Aid most of our trainings are covered!
Job placement
Our classes come with job placement services. We have made great partners and we know how to ger you working in a remote position. We have a 96% job placement rate.
A Strong professional network
Become a member of a positive network of professionals!.