What is an AEN?
An AEN is an Agent Enhancement Notice. This is a notice sent out to help you improve an issue you are having with your metrics, schedule or other issues. We want to give you the best opportunity to fix the situation. The notice will tell you some actions you can take to resolve or improve your performance. If you are unable to improve the issues, using the suggestions offered you may in danger of loosing your contract with the client. You should take these notices seriously and know that they are here to help you.