What is GroupMe and what is it for?
GroupMe is a group chat application that we use to connect OA’s to their teams. This is where you can ask less complex questions. You can also network with other agents. OA’s also post motivational things and tips for agents. It is a great place to connect with others – especially during the orientation, enrollment and on-boarding process. Many new and old agents remain in their groups even after servicing!
These groups must be free of profanity and non-work related chat. If you have more complex questions an OA will suggest you make an appointment with he/she.
Tip: DO NOT come into GroupMe in a panic while servicing. You are to go to your CHAT team for assistance when servicing.