What will cause me to fail the background check?

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In regards to the criminal history report, only criminal convictions are considered and a conviction does not necessarily preclude an individual from providing services on behalf of a company. When evaluating this information, Arise considers all relevant factors including the bearing the criminal offense may have on the services required by the particular project.

If you have a credit freeze this can also cause a failure with background checks. If you feel this is an error you may contact First Advantage, who is the third party background check service provider.

STAR Team Agency does not have any details regarding the content of the background check report. If you feel the background report is inaccurate, please contact the third-party background check vendor, First Advantage to file a dispute. First Advantage can be reached at:

First Advantage Background Services Corp.
Consumer Center
P.O. Box 105292
Atlanta, GA 30348
Phone: (800) 845-6004

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