Who will be my certification instructor?

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You will receive an email from your instructor a few days before training starts. This will be sent to whatever email you provided on the portal. 

The instructor works with the client you will service and is not a part of our agency. If you have not received an email from your instructor before training it is important to let your OA to know right away! Check your spam folder and be advised that some instructors use their ‘gmail’ ‘yahoo’ or personal email accounts.

Tip: Communicate with your instructor they have the power to drop you from enrollment and this means you cannot service. Be polite, calm and professional. Make sure you respond to his/her’s emails, they work hard to provide you instruction. Building a relationship with instructors can help you in many ways. Some agents have gone on to become instructors themselves – this can be you!  

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